Answers

The first paragraph of each page is the answer; the second sentence says when it won't work. Can't find your question? Tell us on the support page.

• LINE says a file has expired. Can I still get it back?Possibly. Only if an iPhone backup was made while the file was still on your phone.
• My LINE photos are gone after switching phones. What can I do?If your Mac still has a backup of the old phone, the photos may be in it. Don't overwrite it yet.
• Is LAILOLA safe? Will it take my chats?No LINE sign-in, everything is read on your Mac, the backup is opened read-only, and every network use is listed.
• How much does LAILOLA cost? Is it a subscription?Scanning and browsing are free. Saving needs a one-time LAILOLA Pro purchase (US$19.99). No subscription.

More in the FAQ. Before you start, take a look at the checklist.